Terms of Service

Last updated October 1, 2026

These terms are an agreement between you and SiteAssistCo ("we" or "us") for using Kept, our service that answers calls and texts for businesses. By creating an account or using Kept, you agree to them. If you use Kept for a business, you agree on that business's behalf.

What Kept does

Kept texts back missed calls, answers customers' questions by text, takes booking requests for you to confirm, keeps track of leads and drafts replies to reviews. We may change or improve features over time.

Your account

• You must be at least 18 years old, and the details you give us must be accurate.
• Keep your password safe. You're responsible for what happens in your account.
• Tell us right away if you think someone else is using it.

Texting your customers

• Kept texts from the phone number you set up for your business, and writes as your business.
• You're responsible for following the laws and phone carrier rules that apply to your messages, including getting any consent the law requires, for example under the Telephone Consumer Protection Act.
• Kept only replies to people who contacted your business first. Don't use it to send marketing, or messages people haven't asked for.
• When someone replies STOP, they won't get more texts from your number.
• Phone carriers can delay or block texts, so we can't guarantee every message is delivered.

Replies written with AI

Kept's replies are written by AI from the information you give it, such as your hours, prices, menu or services and saved answers. They can be wrong. Keep that information up to date, and check your inbox. Kept flags conversations it can't handle so you can answer them yourself. You're responsible for the messages sent on your business's behalf.

Bookings

A booking request isn't confirmed until you confirm it. If you take bookings through another service, such as OpenTable, that service's own terms apply to those bookings.

Fees

Kept is a monthly subscription, billed through Stripe after any free trial. You'll see the price before you subscribe. You can cancel at any time from Kept's Settings, and you keep access until the end of the period you've paid for. Fees aren't refundable, except where the law requires.

Acceptable use

Don't use Kept to break the law, send spam, harass anyone or share anything you don't have the right to share. Don't try to break, overload or get around Kept's security, access another business's information, or resell Kept without our permission.

Your information

Your business's information and conversations belong to you. You let us use them to run Kept for you, as our Privacy Policy describes.

Other services

Kept relies on other companies' services, such as Twilio, Anthropic and Stripe, and may connect to booking services such as OpenTable. Their own terms apply to them, and we aren't responsible for them.

Closing your account

You can stop using Kept and close your account at any time. We may suspend or close an account that breaks these terms or puts Kept or other people at risk.

No guarantees

Kept is provided "as is". We work to keep it running and accurate, but we don't promise it will always be available or free of errors, or that every call or message will be answered or delivered.

Limits on our liability

As far as the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the 12 months before it.

Changes to these terms

We may update these terms. If we do, we'll change the date at the top and tell you about important changes before they take effect. Using Kept after that means you accept the updated terms.

Governing law

These terms are governed by the laws of the State of New Jersey, USA.

Contact us

Questions about these terms? Email contact@siteassistco.com.